BKB Installations is committed to protecting your privacy. This policy sets out how we collect, use, and protect your personal information when you contact us, request a quote, or use our services.

Who we are

BKB Installations
5 Box Close,
Woodville,
Derbyshire
DE11 7GW
United Kingdom
Email: hello@bkbinstallations.co.uk
Phone: +44 7415 014073

We provide bathroom, kitchen, and boiler installations across a 1-hour radius of Burton-on-Trent. For the purposes of data protection law, we are the “data controller”.

What personal data we collect

We may collect and store:

• Your name and contact details (email, phone number, address)
• Details about your installation enquiry or project
• Correspondence and communications (emails, messages, calls)
• Website contact form submissions or social media interactions
• Limited website usage data (see our Cookies Policy)

We do not collect sensitive personal data unless necessary and provided by you voluntarily.

Why we collect your data

We use your information to:

• Provide quotes, carry out site visits and complete projects
• Respond to your questions or messages
• Issue invoices and maintain proper business records
• Meet our legal and tax obligations
• Improve how we run our business and communicate with customers

We do not use your data for marketing without your consent, and we do not sell your information to third parties.

Legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Consent – when you ask us to contact you
• Contract – when we agree to carry out work or provide a quote
• Legal obligation – to meet record-keeping and tax responsibilities
• Legitimate interest – to run our business effectively

How we store and protect your data

We store data securely using password-protected devices and cloud systems. Access is restricted to those who need it for their role. We retain personal data only as long as necessary. For example:

• Enquiries: up to 12 months
• Customer records: up to 6 years (for legal and tax purposes)

Who we may share your data with

We may share your information with:

• Subcontractors or suppliers involved in your installation
• Accountants or HMRC for compliance reasons
• Trusted service providers (e.g. email or cloud storage systems)

Your data will not be transferred outside the UK unless adequate protection is in place.

Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Object to or restrict how we process your data
• Withdraw your consent (if we are relying on it)

To exercise these rights, contact us at hello@bkbinstallations.co.uk

For more information, you can visit the Information Commissioner’s Office (ICO) website: https://www.ico.org.uk